Welcome to Uthavi.net! This Privacy Policy explains how we collect, use, and protect your personal information when you use our support services through our ticketing system. By accessing or using Uthavi.net, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect:
1.1. Personal Information:
- To provide support through our ticketing system, we may collect personal information such as your name, email address, and contact details. This information is necessary for communication and resolution of support requests.
1.2. Ticket Information:
- When you submit a support ticket, we collect information related to the issue you are experiencing, including descriptions, attachments, and any other relevant details to assist in resolving your request.
1.3. Communication History:
- We retain records of your communication with our support team, including emails, chat logs, and any other correspondence, to provide continuous and effective assistance.
2. How We Use Your Information:
2.1. Providing Support:
- We use the information collected to understand and address your support needs efficiently, ensuring a timely and effective resolution to your inquiries or issues.
2.2. Communication:
- We may use your email address to communicate with you regarding your support requests, updates, and relevant information about our services.
2.3. Improving Services:
- Anonymous and aggregated data may be analyzed to identify trends and patterns, helping us enhance our support services and the overall user experience on Uthavi.net.
3. Information Sharing:
- We do not share your personal information with third parties, except as necessary to provide support services or as required by law.
4. Security:
- We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Your support ticket data is treated with confidentiality and stored securely.
5. Ticket Closure and Data Retention:
- We retain support ticket information for a reasonable period to facilitate follow-up inquiries and to comply with legal requirements. Closed tickets may be archived securely for record-keeping.
6. Your Choices:
- You have the right to access, correct, or delete your personal information. You can update your account details or request assistance through our ticketing system.
7. Children’s Privacy:
- Uthavi.net is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to this Privacy Policy:
- We may update this Privacy Policy as needed. Any changes will be posted on this page, and the effective date will be updated accordingly.
9. Contact Us:
- If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at privacy@uthavi.net.
By using Uthavi.net, you acknowledge that you have read and understood this Privacy Policy.